Friend Received Random Refund

#18 - Feb. 26, 2014, 1:04 a.m.

Saiparadox.9726:

Posting for a friend:

Last night at 7:35PM EST, I received an e-mail saying that I received a refund for the game. I did not submit for a refund at all so I’m not sure how this happened.

I have created a support ticket (#386845) but since it is the weekend, I doubt I will be getting a reply any time soon and would like to resolve this issue ASAP. I know it has not been 3 days since the support ticket has been created but I see that the charge for the game has gone through completely.

This doesn’t make any sense. If I was issued a refund, why has the charge gone through today (it was still pending yesterday). Also, I’ve read that if a refund is issued (which it has been. Supposedly at least) that my account will be deleted. This is an issue because my account is linked to my Guild Wars account.

I agree, that does seem odd!

Thanks for providing the ticket number — I’ll investigate!

#20 - Feb. 26, 2014, 5:39 p.m.

Mers Maars.4510:

Hi guys, OP here. My issue finally got resolved! I had to purchase the game all over again but now I can finally play. My issue seems to have been caused by the payment processor due to possible unauthorized credit card activity. I’m hoping this doesn’t happen again and hope to see you all in-game!

I’m so glad this all worked out. Of course, you didn’t pay twice for the game, because of the first refund. But I am sorry for any inconvenience this caused you, and we’re delighted to welcome you to Tyria! Have fun out there!