Friend of mine got permanently banned

#5 - May 29, 2013, 12:11 p.m.

turshija.3627:

Hello

This text was written by beostigma.2183 and I am posting it because he got baned for botting, using macros or other simular behavior

I receved a mail for authorization from Chine, town Jiachoeng and of course I didnt authorized it because i live in Austria, Wien. Someone was
obviusly trying to hack my account. So I ignored this mail that came on 24. may 2013. Five days later 29. May I got banned for boting and using macros.
I never used those and if I can somehow prove it I would, after all I belive Arenanet will be able to resolve this. The fact is that I was farmin in Southsun Cove, but in no way was I using bots. Two thing
are possible, someone “rage reported me” or someone just hacked in. I sended Ticket to the Support and waiting for the respons, but just want to have
this case recorded here.

Image of authorization mail from China:
http://slike.milf-hosting.info/images/1369845012.jpg

Thank you and best regards

Beostigma

Your friend submitted a ticket to ask about his situation, and that’s good. There’s really no point in posting at this time; the team will answer him as quickly as possible.

The forums are designed for follow-ups (after three days in the specific thread) and for general questions of an account nature. But we specifically do not encourage a “submit-and-immediately-post” culture and we cannot address someone’s personal account situation via the forums.

If your friend still needs help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.