Friend keeps getting hacked

#9 - Sept. 23, 2013, 12:01 p.m.

Unless I know your friend’s display name, I am unable to help with any account security questions he may have. As for the login from Texas, that is a known issue.

#10 - Sept. 23, 2013, 2:01 p.m.

YoniSL.6325:

Hello,

At the launch of guildwars2 my friend, like many others, got hacked by some Chinese guy.
Since then he keeps retrieving his account and get’s hacked a few weeks later which is getting annoying as hell.

Now he finally set up an authenticator to be sure to kick that guy out (who is now botting from the USA).

One problem, we can’t kick the guy out. He just keeps on going, which raises some questions.

Why doesn’t the guy get kicked out completely?, as in just about the same effect as an alt+f4 exit.

My friend will make a ticket again, but I am just getting quite annoyed about the fact that people can’t seem to kick people from their accounts. Banning the ips doesn’t seem like an option either which could be really handy.

I would suggest an option for the users to ban ip-ranges or just block every ip except for the one they use.

tl;dr; Why can’t we kick people out completely, perhaps even a 5min ip ban afterwards.

-YoniSL

When you friend logs in to his GW2 account, he does kick the other player off the account. He then can change the account’s credentials and hopefully prevent further issues. However, it sounds to me as if your friend may be compromised in other ways, such as through his e-mail account or via a keylogger.

The way for him to get help is to continue to work with Support on this, privately and individually, through his ticket. If he still needs help after three days, go ahead and make a post — including the 12-digit support ticket number — in the Tickets for Review thread.

Best of luck — I hope this will be resolved very quickly.

(And yes, the IP from Texas is a known situation, where one of our log-in servers is adding an access IP to your account. No need for worries, it’s us. )

#15 - Sept. 30, 2013, 4:34 p.m.

etxrase.4936:

also got hacke by americans and i am on EU server, texas and california
have done some many sweeps i lost count still cant find anything.

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.