Friend has issues creating account.

#1 - Oct. 27, 2013, 8:28 p.m.

A friend of mine bought the game while it was on sale today.

He never received an e-mail with the serial code to activate his account. His e-mail is correct. He has checked his spam folder. All that jazz.

He opened a ticket and received an e-mail response saying that he needs to create a support account and provided him with a link to do so. That link takes him here: https://guildwars2.zendesk.com/home

We see no way to make a support account. What is our next step toward getting this resolved?

Gaile Gray

#5 - Oct. 29, 2013, 3:57 p.m.

BonzaiPlatypus.7091:
A friend of mine bought the game while it was on sale today.

He never received an e-mail with the serial code to activate his account. His e-mail is correct. He has checked his spam folder. All that jazz.

He opened a ticket and received an e-mail response saying that he needs to create a support account and provided him with a link to do so. That link takes him here: https://guildwars2.zendesk.com/home

We see no way to make a support account. What is our next step toward getting this resolved?

The good news is that your friend does not need to make a separate support account. He can contact us with as much of the info as possible — and sure, some will not be present — and we will help. Have him leave fields blank if they do not apply.