Friend has error downloading GW2 (Not solved)

#1 - Oct. 3, 2013, 2:26 p.m.

My friend is using a laptop that has McAfee Antivirus and does not have the admin powers associated with it. Whenever he tries to download the game, he gets an error consisting the following:

—> Crash <—
Assertion: Unable to execute patch file ‘C:\Users\C17YON~1.KIM\AppData\Local\Temp\3\Gw2.tmp’
File: ..\..\..\Engine\Patch\Patch.cpp(321)
App: Gw2.exe
Pid: 6080
Cmdline: -allowInstall
BaseAddr: 00400000
ProgramId: 101
Build: 14816
When: 2013-10-03T02:01:08Z 2013-10-02T20:01:08-06:00
Uptime: 0 days 0:01:11
Flags: 0

—> System <—
Name: C17YDKIM
IpAddr: 207.204.250.92 10.16.187.41 25.78.24.174
Processors: 4 [GenuineIntel:6:10:9]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 5046MB/ 8036MB 62%
Paged: 11943MB/16071MB 74%
Virtual: 3159MB/ 4095MB 77%
Load: 37%
CommitTotal: 4127MB
CommitLimit: 16071MB
CommitPeak: 4445MB
SystemCache: 4223MB
HandleCount: 39739
ProcessCount: 124
ThreadCount: 1588

—> Process Memory <—
Private: 797MB
WorkingSet: 88MB
PeakWorkingSet: 98MB
PageFaults: 3802993

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> PatchExeThread Thread 0×25e4 <—

—> Trace <—
Pc:00ab36df Fr:364efcc0 Rt:004013c9 Arg:364efcd0 00000000 00310000 00000000
Pc:004013c9 Fr:364efedc Rt:00a33e8f Arg:06f07300 06f07308 364eff18 0009dd5d
Pc:00a33e8f Fr:364efef8 Rt:00a34201 Arg:016431f8 004013a0 06f07370 00000000
Pc:00a34201 Fr:364eff2c Rt:00a34287 Arg:0064220f 00000000 01e167e0 00000000
Pc:00a34287 Fr:364eff44 Rt:00889e00 Arg:06f07390 d5c3085f 00000000 01e167e0
Pc:00889e00 Fr:364eff7c Rt:00889ea8 Arg:00000000 364eff94 756f336a 01e167e0
Pc:00889ea8 Fr:364eff88 Rt:756f336a Arg:01e167e0 364effd4 76ee9f72 01e167e0
Pc:756f336a Fr:364eff94 Rt:76ee9f72 Arg:01e167e0 41d57505 00000000 00000000
Pc:76ee9f72 Fr:364effd4 Rt:76ee9f45 Arg:00889e26 01e167e0 00000000 00000000
Pc:76ee9f45 Fr:364effec Rt:00000000 Arg:00889e26 01e167e0 00000000 ff1e1b1c

—> Thread registers <—
eax=364ef480 ebx=00000000 ecx=00000000 edx=00000044 esi=00000000 edi=00000000
eip=00ab36df esp=364ef88c ebp=364efcc0
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246

eax-32 364EF460 364ef474 00647d75 00000000 364ef4d0
eax-16 364EF470 745fc40d 364ef4d0 745fc41f 364ef480
eax 0 364EF480 80000003 00000000 00000000 745fc41f
eax16 364EF490 00000002 00000002 06f07590 00000280
eax+32 364EF4A0 364ef820 00000044 364ef800 364ef580
eax+48 364EF4B0 364ef4d4 0088dc18 364ef580 00000000

#3 - Oct. 3, 2013, 4:18 p.m.

Hi Zydico – I’m curious if your friend has Gw2.exe in their temp folder by accident. The easiest way to resolve this issue is to pull it out of the temp drive and onto the C drive by following the below steps:

1. Hold down the Windows button on the keyboard and hit the R key.
2. Paste in the following line and then click OK.

C:\users\%username%\AppData\Local\Temp

3. Find Gw2.exe and right-click on the file and select Cut
4. Go to your C drive and into the Games folder. If there is no Games folder, create one.
5. In the Games folder, create the folder Guild Wars 2 and go into it.
6. In the Guild Wars 2 folder, right-click and select Paste.
7. Run Gw2.exe from the Guild Wars 2 folder.

The game should launch and immediately start patching. Two additional files should be created: Gw2.dat and Gw2.tmp

Hope this helps out your friend!