#1 - July 27, 2013, 8:41 p.m.
My friend had only recently entered the world of Tyria. However, his journey was cut short by a hacker attack on his account that left him with no characters. Strangely, he was prompted to select a world. He has already contacted the ArenaNet support team, and they refused to help him with his problem. Now, he no longer has the motivation to keep playing due to all his progress being lost. Is there any way to contact Gaile Gray about the matter? I’ve seen her help with several players’ account issues.
