How can i stop my friend account being hacked ?
Someone has logged onto his account twice in 5 minutes and proceeded to send things from his inventory
He is online RIGHT NOW but my friend is on Teamspeak
Ya he just turned his internet off to do sweeps etc. He has made a support ticket, and 3 of us who were all online at the time watching this happen have made support tickets too. I hope he gets this issue resolved or we’ll all simply leave the game.
The advice you were given above is accurate: Someone whose account is compromised should contact Support, should do a complete check of his/her system for keyloggers, trojans, and other unsavory malware. Look to the email account, because that is often how hackers get game account information, but if the password was used elsewhere — and many people still foolishly do that — then the hack could be coming from any of those other places. The account owner must be prepared to prove ownership of the account and also be prepared to change passwords on the game and email account.
Now, some advice in general: Please do not submit tickets on behalf of someone else. Once your friend submitted a ticket, he was on his way to prompt and complete assistance. So sending a “Please help my friend” ticket just wastes the time of agents and may actually delay your friend and others from getting prompt and thorough assistance.
I do understand the feeling of urgency, and I do sympathize with the feeling of “We need to do SOMETHING!” But:
Thanks for understanding.
