Friend banned wrongfully!

#1 - Dec. 27, 2012, 2:50 p.m.

Last night, my friend (who requested that I make this thread because she cannot make posts with the suspended account) Adelise.5083 sent me 8 gold to buy some items for RP. She was banned this morning for suspected gold selling, but this was not the case.

The gold in question was not gained through any unfair or shady means. No money or gold was traded at all, as it was just a gift.

She also sent a bit of money to her close friend, Anatka Bearfang. This is because Adelise is helpful to her friends and guild! Nothing against the user agreement occurred.

The reference number she received was 121227-003689

Any help looking further into this would be greatly appreciated. Thanks!

CC Eva

#3 - Dec. 28, 2012, 2:51 a.m.

Hello everyone.

Parae, I see that the issue is quite recent so your friend needs to wait till Customer Support gets back to her. Rest assured both of you that once they check the logs and see that there is nothing banable there, she will have her account back. But of course you need to wait a little bit until this is sorted out. If the ticket goes unanswered for three or more days, then follow Loli Ruri´s link and your incidence will be taken as a priority.

Thanks!