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Friend banned for being hacked?

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Copain.1926
#1 - April 2, 2013, 8:22 p.m.
Blizzard Post

A friend of mine quit the game shortly out of launch and I recently convinced him that the game was in a good spot to play again.

He then tries to log in and suddenly he’s banned. When he looks it up it’s because his account was connected with gold selling apparently. This guy who hasn’t played since Launch with one character (That I know of) gets banned for that?

Is there any way we can appeal this? He spent eighty dollars on this and gets banned for something that isn’t his fault?

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Gaile Gray
#10 - April 5, 2013, 6:40 p.m.
Blizzard Post
Copain.1926:

Thanks everyone for your help! They say they can help him! I wish I could mark you guys as great helpers or something..

I’m glad that folks explained this to you: Usually, stolen accounts are used for bad purposes. Not necesarily farming, but gold deliveries, stealing other accounts, scamming, etc. When we note that an account may have been compromised, we’ll try to lock it down. Sometimes, another report will show that the thief was doing bad things. And the account holder — the legitimate owner — will feel as if s/he is getting mixed messages: Why am I banned? I was the victim!

Don’t worry, Support can and will sort this out!