Friend account compramised need help

#1 - Feb. 26, 2013, 3:03 p.m.

Well me and my friends have just got back into this game a few days ago after a long break and we obviously needed to change our passwords.

A friend of mine can not change his password or get any help from Anet to try and resolve this issue. He had received emails about suspected logins from other countries aswell. When going to try and enter information about his account he was denied as his spelling of one of his characters was possibly wrong but we are 99% sure he wasnt.

He has emailed Anet 4-5days ago about this issue along with his serial key, email on logon, user name the whole lot and they have not responded. This is just getting really frustrating for us as a group of friends.

If there is anyway anyone can help get Anets attention or help get this sorted would be much appreciated.

Thank you in advance.

Gaile Gray

#4 - Feb. 26, 2013, 3:46 p.m.

Morman.8567:
Good news we have the log in information but the account was used to sell gold and stuff so now we have to sort this out XD, one problem after another.

I am sure that you will be helped and this will all be sorted out for you. Remember that the account(s) may be eligible for restoration, so be sure to ask about that when discussing the matter with Support.

Gaile Gray

#6 - Feb. 26, 2013, 4:27 p.m.

Morman.8567:
Gaile Gray.6028:
Morman.8567:
Good news we have the log in information but the account was used to sell gold and stuff so now we have to sort this out XD, one problem after another.

I am sure that you will be helped and this will all be sorted out for you. Remember that the account(s) may be eligible for restoration, so be sure to ask about that when discussing the matter with Support.

I hope it gets sorted soon, just seen negative things about the speed of the support responding. Just want my friend to get his account back.

Support is resolving these issues in under 24 hours, in many cases. Given the level of research that is needed, that’s really fast turnaround. We had some periods where response times were long, but that’s not the case these days.