Freezing/crashing

#4 - Nov. 19, 2012, 2:51 p.m.

Hi Ebon – Would you mind posting your ticket number to the thread so that I can take a look?

#6 - Nov. 19, 2012, 2:58 p.m.

Not a problem! Taking a look at your ticket now.

#10 - Nov. 19, 2012, 3:11 p.m.

From what I can see this does appear to be a solitary issue. Not to place the blame on your system, but there is any number of variables that could be contributing to crashes such as this and our job in Technical Support is to eliminate all possible variables in order to come to a resolution and then escalate the issue to another department if necessary. While many players may also be experiencing crash issues, the individual system setups and errors found in the crash report, along with the exact point and type of crash that occurs can make two issues that look similar at first actually turn out to be incredibly different.

That being said, I like to rule out the basics. I did not see anywhere that you had tried a repair. I would recommend first browsing to Documents\Guild Wars 2 and deleting your local.dat file. Once you’ve done that, run a repair on the game client.

Should this not resolve the issue for you, I’d like for you to try updating your DirectX. The game client requires the latest DirectX 9 components; this is true even if you have DirectX 10 or higher already installed. Please follow the instructions at Microsoft’s web site to install the newest DirectX 9 update:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=3b170b25-abab-4bc3-ae91-50ceb6d8fa8d

Please be sure to save the file to your Windows desktop. Then create a new folder on the desktop and extract the DirectX files into it. Once they have been extracted open the new folder and use the DXsetup file to install DirectX.

Let me know if this helps!