Freezing/Crashing Issues

#1 - Feb. 7, 2014, 3:37 p.m.

after pretty much 5 minutes of playing, the game starts to lag HEAVILY, it usually freezes all the characters around me but im still able to use move my character, i cant use any attacks though, they just keep flashing when i click them. I occasionally get the game play back for literally 2 seconds then it freezes in the same way again…i usually end up having to close the client. I tried repairing the client, i tried disabling all the services at startup of my computer through ‘msconfig’ but this didn’t work….
the game also sometimes comes up up with the error ‘cant connect to the log in server’ or something like that to do with my Internet connection, however after a restart this message is usually resolved but anyway, these issues, are they something to do with my hardware?;/ – i’m running guild wars on my laptop which i’ve have for 2 years now – quick specs:
HP Pavilion G6
Processor: Intel Core i5-2450M @ 2.50GHz
RAM: 6GB
Graphics: Intel HD Graphics Family (or something very similar to that)

in other words…do i need a new computer? -.-

Ashley Segovia

#2 - Feb. 7, 2014, 3:39 p.m.

Hi Atlas,

At this time, I would like you to try the following steps:

1. Navigate to your Guild Wars 2 folder, which by default would be C:\Program Files(x86)\Guild Wars 2.
2. Move this folder to a new location like C:\Games\Guild Wars 2. The location doesn’t matter specifically, as long as it’s outside of Program Files and Program Files(x86).
3. Navigate to this new location and “Right-click” on “GW2.exe” selecting “Create Shortcut.”
4. Rename this shortcut to “Guild Wars 2 Admin Mode.”
5. “Right-click” on “Guild Wars 2 Admin Mode” and select “Properties.”
6. Click the “Compatibility” tab.
7. Checkmark “Run this program as an Administrator.”
8. Click “Ok.”

Once completed, let’s go ahead and repair the new installation location:

1. Right-click on “GW2.exe” and select “Create Shortcut.”
2. Rename this shortcut to “Guild Wars 2 Repair.”
3. Right-click on this shortcut and select “Properties.”
4. Edit the “Target” line to include -repair at the end. Note: Please make sure -repair is outside of the quotes
-- Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
-- Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”
5. Once completed, click “Ok” to save your changes. If you get an error trying to save, your target line may not have the correct format. Please try Step 5 again.
6. Right-click “Guild Wars 2 Repair” and select “Run as Administrator.”

Allow the repair to run and once completed, double click on “Guild Wars 2 Admin Mode” to launch the game.