'freeze' crashing in Stonemist Keep

#1 - July 25, 2013, 4:23 a.m.

Hello there everybody!

I’ve recently been running into a problem regarding a ‘freezing’ crash when an assault or defend of decent size happens in stonemist keep. This crash can occur regardless of what settings I’m running at from ‘best performance to best looking’

This crash is unique in the way that it can go from a decent 30 fps to frozen, with a notice popped up, that has no readable text in it, however has the word [ok] within a button, that will close the program. Sound still plays as if the game is running real time. Due to the nature of the issue, I cant get a screen shot of it.

My system specs:

Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro10,1
Processor Name: Intel Core i7
Processor Speed: 2.3 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 8 GB
Boot ROM Version: MBP101.00EE.B02
SMC Version (system): 2.3f35
Serial Number (system): C02JTL8YDKQ1
Hardware UUID: 4783797B-25BA-5098-98FB-6332D93B25B5

I have high hopes for some sort of explanation as to what is going on, since I see we have received a dedicated mac support person now- its important to me as I would like to command at some point, and I cant very well do so if I crash in stone mist every time. Thank you.

Luis Machado

#3 - July 28, 2013, 1:03 p.m.

Hey Frayta,

Can you go ahead and open up a ticket for this issue so we can troubleshoot with you?

Luis Machado

#5 - July 29, 2013, 2:14 p.m.

Hey Frayta,

If you’re getting the issue specifically in WvW you can try setting the “Wvw Character Limit” to “High” and the “WvW Character Quality” to “Low” to see if it has any effect on your issue. From what I’ve seen I’m under the suspicion these are set by the auto-config based on what your computer can handle, and not accounting for the load Cider adds to system. Try this and let us know if that helps.

Luis Machado

#7 - July 30, 2013, 1:24 p.m.

Hey Frayta,

You may have to turn down your graphics some then, usually two settings we see the most problems with are Shadows and Shaders, you may start with that.