Free Trial Questions and Issues [merged]

#1 - Nov. 12, 2012, 2:03 p.m.

If you a have questions about the Free Trial Event, please post here.

Some info for you:

• The Trial Event (Refer-A-Friend event) begins at 9:00 AM Pacific Time on Thursday, which is 5:00 PM GMT and 6:00 PM CET. It ends on Sunday night Pacific Time.

• We’re aware that some people are seeing the “Upgrade to a full account” flag even after they purchase Guild Wars 2. We’re looking into this.

• The error message that you see after you’ve downloaded the client basically — while admittedly a bit strangely worded — simply is telling you to come back on Thursday to join the event. In other words, the event is not live yet.

#3 - Nov. 12, 2012, 2:11 p.m.

Keith Weisshar.5720:

Why do I get a message Upgrade to a full account the next time I login to the game after I applied the free trial key to my own account from the invite a friend email that I sent to myself that already has the purchased game. Does it mean that I lost the full access to the game. My previous four digit code after the display name was 9710 but is overwritten with 5720 and the account now shows trial status with a message upgrade to a full account.

The real question is, why would you invite yourself to join a trial for a game you already owned? I don’t think the system necessarily is set up to check against this, as it would be entirely fruitless for someone to add a trial code to an existing account.

Can you explain why you did this, so I can discuss whether this is an issue with the team? Thank you.

#44 - Nov. 14, 2012, 12:04 p.m.

I’ll follow up on this, and thanks for the reports. (And especially, thanks for buying the game!)

More info as I get it.

#45 - Nov. 14, 2012, 12:09 p.m.

Please note: You can register a trial account and download now, but you will not be able to join the event until Thursday at 9:00 AM Pacific Time (which is 5:00 GMT or 6:00 PM CET). The “error message” that you’re getting is awkward, and we apologize for that! But what it’s basically telling you is, “Please come back when the trial event starts.”

#46 - Nov. 14, 2012, 12:23 p.m.

zippo burntfur.9307:

True, but it is a issue if you invite 3 people to play then can’t play with them.

Server capacity is being adjusted in such a way that you shouldn’t run into this issue.

#47 - Nov. 14, 2012, 12:28 p.m.

Akira.9507:

I just bought Guild wars 2 yesterday and i can’t invite friend for “Free Trial Event November 15-18”.

Could you let me invite my friends to play?
because I like this game and need my friend to try.
pelase help.

I would be grateful if you could attend to this matter as soon as possible.

Thankyou.

One of the requirements of inviting friends was that your account must be in good standing and in place before Midnight Pacific on November 6th. Therefore, the newer accounts cannot invite friends for this trial. There’s a very good reason for this: It’s important that we not provide RMTs with a lot of free accounts that they can use to spam advertise their gold-selling sites.

If we have a free trial in the future you would be able to invite a friend at that time.

Thanks for understanding.

#48 - Nov. 14, 2012, 12:34 p.m.

Mystogan.4157:

if no one is using theres can you send my friend a request?

We would prefer that players send to individuals they know personally. Perhaps your friend can get a trial code from one of the websites that are offering it. Check various press sites for more information.

#49 - Nov. 14, 2012, 12:50 p.m.

PaleKing.5791:

Hi,
I downloaded the game client yesterday and registered a free trial code from an invite. I woke up this morniong and decided just to buy a retail boxed copy, so I then entered the new code and followed instructions under “existing account”. I am in game and playing ok, but I get a message at the top left telling me to “upgrade to full account”. It is not clickable and as far as I understand it I do now have a full account. Any help would be appreciated.

Gaile Gray.6028:

I’ll follow up on this, and thanks for the reports. (And especially, thanks for buying the game!)

More info as I get it.

Update: The “Upgrade to the full game” issue will be addressed when the event starts tomorrow. So no one will be forced to place with that reminder, once he or she has purchased a game.

#52 - Nov. 14, 2012, 6:03 p.m.

XyleHarkyn.7029:

Will these adjustments to the server capacity allow older players to move servers? I’ve been trying to move to Tarnished Vale for about a week now and it’s always full and it will be nice if I could give my friends an answer on where we are going.

I do not know that we will change the “one move per 7 days” rule. But with the adjustments, that should be far less necessary.

#53 - Nov. 14, 2012, 6:04 p.m.

intrepia.5983:

A friend I invited for the free trial is unable to finish creating an account because he is being prompted for his GW1 password, which he doesn’t remember. I didn’t think it was mandatory to link the two accounts, but even if he claims not to have a GW1 account, he is told “A Guild Wars account already exists” and is only given the options of either linking the original Guild Wars account or visiting the support website. Any suggestions?

Is it possible for him to use a different email address? I think that if he purchases the game later, he’d still be able to link the accounts, and in the short term that might be a solution he could try.

#64 - Nov. 15, 2012, 10:16 a.m.

rhizokeel.2065:

At first i registered using my invitational 3-days free play that my friend sent to me, after i registered, i can’t log on gw2 so i decided to use my newly bought cd’s serial code. Then i noticed while i’m playing, there’s a button at the upper left corner of my screen that says “Upgrade to a full account”. My question is, Is that okay? Did the serial code in my CD work?

duckswim.7602:

I also have the same problem, how to do?

Sorry for the button, but it should go away in an hour or two. And thanks to those of you who purchased the game — we appreciate your support!

#65 - Nov. 15, 2012, 10:18 a.m.

ridma.3519:

does my friend be able continue his character if he made it during the free trial and then purchased the game afterwards?

Yes., he sure can!

intrepia.5983:

Gaile Gray.6028:

intrepia.5983:

A friend I invited for the free trial is unable to finish creating an account because he is being prompted for his GW1 password, which he doesn’t remember. I didn’t think it was mandatory to link the two accounts, but even if he claims not to have a GW1 account, he is told “A Guild Wars account already exists” and is only given the options of either linking the original Guild Wars account or visiting the support website. Any suggestions?

Is it possible for him to use a different email address? I think that if he purchases the game later, he’d still be able to link the accounts, and in the short term that might be a solution he could try.

This worked, thank you!

Oh great! Thanks a lot for letting me know.

#66 - Nov. 15, 2012, 10:18 a.m.

Helkat.6401:

I sent a code to a friend of mine through the refer-a-friend email. Unfortunately, he has to work all weekend, and won’t be using it. Can I send the generated code to someone else, or is it permanently tied to his e-mail address?

Yes, you may (but to avoid conflicts amongst friends, be sure the one person hasn’t already shared and the code is available. )

#67 - Nov. 15, 2012, 10:19 a.m.

Gilosean.3805:

If I sent a code to the wrong email address, can someone with a different email address use it? Or is a code permanently tied to the email it was sent to?

I think you’ll be ok. Give it a try and let me know, ok? As far as I know, unless the person on that wrong address uses the code, you can send it to the correct address. Unfortunately, if the code was used by the recipient, we cannot provide a new one.

#68 - Nov. 15, 2012, 10:21 a.m.

Because I just know this is going to arise in a few new players’ minds, I’m entering “Q&A Mode” for this:

Q: Why am I seeing a “Upgrade to a full account” button when I already upgraded?

A: We apologize for the continued presence of the button, but it all relates to events, builds, and so forth. The upgrade button should go away about Noon Pacific Time (8:00 PM GMT; 9:00 CET).

Sincere thanks to those of you who purchased the game — we appreciate your support!

#78 - Nov. 15, 2012, 10:46 a.m.

Paul.2745:

I’m not sure if this is the right place for this post, but a friend of mine is having an issue with the free trial. I sent her an activation key last night and she went ahead and downloaded the game. When she enters that key, the game says it is invalid. I’m wondering if I was too late in sending the invite because the number of keys was supposedly limited? Thanks.

I believe she is probably entering the code incorrectly. Have her try again, carefully viewing each number or letter, being sure to not add spaces, etc.

If she continues to have issues, please have her contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

#79 - Nov. 15, 2012, 10:47 a.m.

Davies.4210:

I signed up on the 07/11/2012

Is that November 7th? If so, you should review the trial information, which will point out that you must have had an account in good standing and activated by 6 November.

If that is July 11, please contact Support.

#82 - Nov. 15, 2012, 10:58 a.m.

Doom.9814:

Hello
I have a brother and we both live together. Since there is only 1 account for 1 player, I mailed a free trial key to my brother’s email id and he can play the game using it. Is it by any chance bannable?
And from where can my brother upgrade to a free account? And is there any special offer or something if he wants to buy the key from the site?

No problem playing from the same IP or the same computer, as long as you have separate accounts. (Sharing accounts is prohibited.)

The trial has a “Upgrade to full account” button which your brother can click to get into the purchase page. There is a special offer for those who upgrade; more details in our FAQ, here: https://en.support.guildwars2.com/app/answers/detail/a_id/9268/kw/trial

#83 - Nov. 15, 2012, 11 a.m.

Windth.9675:

My friend is having issues logging into the free trial. To me it sounds like she forgot her password or is typing it wrong. She went to click on the forgot password on the client and it brings up a page that says Not Available. She goes to the website recovery to reset her password but it ask for a character name but since it is the free trial she has no character created. I told her to contact support with all valid information but now she panicking cause support with things are known to take days for a reply and the trial ends Nov 18th. So, here I am posting to assure and calm her.

She [chanlycabbage.2739] says this is happening…

I’m using my email address as account name
using the typical password as password
clicking login
“The Account Name of password you entered is invalid. Please check your information and try again.

The only way to get help on this is to continue to discuss with Support. However, I suspect your friend has a Guild Wars account, and it is that character they’re asking about — any character name associated with her GW account.

#90 - Nov. 15, 2012, 11:59 a.m.

highpielliot.5713:

I gave a code to my friend and he is going to be playing during the trial, im am just curious if my friends account will deactivated meaning that he will lose all of his characters if her were to get the game after the trial.

If your friend upgrades to the full game, he’ll be able to continue playing on his existing characters. Basically, he’ll simply unlock the game and continue.