I just bought a copy of guild wars 2 at bestbuy.
I noticed the free upgrade to the Deluxe edition.
Do i not get this? I just bought the game, and paid full price.
If not it’s okay, but i was just wondering
No, I either bought it a few minutes before that link became active or I got mislead and just bought it normally from the GW2 website.
I’ve opened a support ticket.
Could I have your 12-digit ticket number? I think we may be able to help, but not knowing the specific details, I’d like to read the ticket to learn more. Thanks.
So is this issue being resolved?
I can’t read French, so I’m afraid I cannot really respond to the specifics of your case. But if there was an issue with the purchase site — buy.guildwars2.com — we will make it right. If the situation was simply that you purchased before the promotional period, we cannot address that, because the period of the promotion is firmly set, and we cannot do “work-arounds” to expand the promotional period.
what free upgrade? I don’t know one.
There was a promotion for buying at Anets website. This one was the place to do the shopping. You won’t get it from other places, if they didn’t offer the same.
This is correct. The upgrade is part of a direct purchase through our site; we do not offer a free upgrade for retail purchases.
