Forum and Game passwords should be different

runeblade.7514

#1 - Oct. 6, 2014, 12:25 a.m.

Sometimes I like to browse into the forum when I can’t access my computer with gw2.

I don’t want my game password be at risk because I wanted to talk all over the forums.

Please keep these two separate.

Note: If you are against this suggestion:

Don’t tell me alternatives.
Don’t victim blame.

None of this will help the problem at all. Instead:

Directly say the consequence of this suggestion. Such as, making two separate passwords will make me remember two passwords, and it causes headaches to me. Therefore, I have to waste $10,000 on headache medicines.

GM Awesomeness

#33 - Oct. 7, 2014, 6:39 p.m.

Runeblade, thank you for your suggestion. I am not the person who gets to decide such things, but I wanted to let you know your suggestion has been seen (both by me and the decider-types). I also wanted to comment on a few things that came up in this thread.

Re: the cost to ANet of supporting multiple passwords
Having a secondary password for forums account would indeed increase our support costs. It wouldn’t be double, since a lot of players don’t use the forums, but password problems are one of our biggest ticket drivers and this would definitely cause us to get more tickets of that type.

Re: other security solutions
If you don’t mind sharing, I would love to know what part of the authenticator set-up process is giving you trouble. We want as many people to use mobile auth as possible, since it’s the best way to secure your account, so I want to make sure the instructions are crystal clear. If you have any suggestions on how to improve them, please let me know!

Re: advice on account security
There’s a lot of really good stuff in this thread. I agree with the other posters who recommend against logging in from sketchy networks/computers, especially if you don’t have mobile auth enabled or a way to check your email on a secure connection and device. Further, make sure your email account password is different from the one you use for the game.

Chris Cleary

#35 - Oct. 8, 2014, 6:34 a.m.

All forum traffic, including login goes through 128 bit encryption. If you are accessing from a device that is already compromised, you can also expect any accounts accessed from that device to be compromised as well (such as email).

If you can’t keep your devices secure, an additional password for these forums is not going to help. Just the fact that you do not log into a game does not prevent a malicious entity from using your email address and email access to hijack your account without even needing your password.