#1 - Feb. 13, 2013, 3:40 p.m.
Of course I needed that function today and was sent to the account recovery page…where i needed to know my serial code. Guess what, I have no idea what it is.
"forgot your password" feature unavailable?
#2 - Feb. 13, 2013, 5:01 p.m.
Go ahead and contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. Since you don’t have your serial code, they will work with other details. Don’t worry about that. For tips on what information to provide in a ticket, to help expedite a resolution, please read this post.