Forgot password + character name

#1 - July 1, 2014, 5:30 a.m.

So my friend that got Gw2 some time ago had trouble playing so he ofc got a new pc, however he forgot his password and character name and now he can’t reset his password as he forgot his character name.

He is on my friend list and i can’t see his character name either only his account name (Keith.6035)

And as he forgot his password he can’t join the forums and ask anything himself, So my question is, can you send him an email about his character name or maybe make it so i can see his character name on my friends list?.

Thank you.

Gaile Gray

#6 - July 1, 2014, 4:16 p.m.

Azzer.8137:
So my friend that got Gw2 some time ago had trouble playing so he ofc got a new pc, however he forgot his password and character name and now he can’t reset his password as he forgot his character name.

He is on my friend list and i can’t see his character name either only his account name (Keith.6035)

And as he forgot his password he can’t join the forums and ask anything himself, So my question is, can you send him an email about his character name or maybe make it so i can see his character name on my friends list?.

Thank you.

I see your friend submitted a ticket, which is the perfect solution for this situation. The team will do their best to help, and normally this isn’t a complicated situation. I should mention it might take a day or two, but we’re shifting some of our people to help out with tickets in this area, and I don’t think it’ll be longer than that.