Forgot old password

#1 - Aug. 6, 2013, 11:22 a.m.
Blizzard Post

So I quit Guild Wars 2 for a bit, but I’m trying it again now with a better computer. I dont remember any information to my account. Luckily my computer remembered it and it automatically logged me in. I went to go change the password but it requires the old password. I don’t know what it is. I tried using recover password link but I dont know what the character I have on the account’s name is? Anyone could help

#2 - Aug. 6, 2013, 12:31 p.m.
Blizzard Post

So I quit Guild Wars 2 for a bit, but I’m trying it again now with a better computer. I dont remember any information to my account. Luckily my computer remembered it and it automatically logged me in. I went to go change the password but it requires the old password. I don’t know what it is. I tried using recover password link but I dont know what the character I have on the account’s name is? Anyone could help

If the computer logged you in, can you not see your characters on the screen? Wouldn’t you then have the names?

~confused~

#5 - Aug. 6, 2013, 12:56 p.m.
Blizzard Post

I agree, you probably want to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.