Flamekissed

#6 - Nov. 27, 2013, 6:03 p.m.

I will see if I can get answers to the questions you have posed, the opinions you have offered, and the proposals you’ve made.

#9 - Nov. 27, 2013, 6:17 p.m.

Please do not repeat-post your comments. We are listening, but saying the same thing repeatedly is not helpful. If you’ve posted in any thread on this subject you’ve had your say. “Yea, like I said” or “I demand an answer” isn’t contributing anything at all.

Thanks for understanding.

#13 - Nov. 27, 2013, 6:56 p.m.

You know, in looking at all the situations with players and their different needs, I really believe the best course here is to wait for the introduction of the replacement armor set. From what I’ve been told, it’s going to be really nice. Please keep in mind we’ve already made it clear that Customer Support will try to resolve the individual concerns that you may have once the armor change is made. Each of you may have slightly different situations. But since the armor is not out now, and because we will be happy to address your concern after you’ve had time to appraise the new set, doesn’t it make sense to wait and see?

#17 - Nov. 27, 2013, 7:22 p.m.

The thing is, we can’t make it an either/or situation, and the devs feel that the best course is to change the armor. It would be nice to say “Change if you want” but that’s not feasible. So the Flamekissed Armor Skin will be reworked. And when it is, you guys are welcome to share your thoughts and to let Customer Support know what they can do for you. (No, “a new car and a couple of free pizzas” isn’t going to be on the table. )

I understand this is sort of a hot topic right now, but again, there’s nothing to lose by waiting for a look-see at the new armor set, and there may be something to gain! It’s certainly what I would do and I encourage you to think of doing the same.

#19 - Nov. 27, 2013, 7:23 p.m.

Ah, Calimshan, we posted at just the same time. I think I answered the question above.

#72 - Dec. 2, 2013, 2:31 p.m.

I think at this point it would be good to make sure that everyone reading this thread has read this post about the Flamekissed Armor and the changes that are coming.

As background: Players expressed significant concerns about the appearance of the Flamekissed armor. Their concerns were reviewed and found to be fair and justified. As a result, the devs decided to make a change to the armor set even knowing that some percentage of players would prefer that a change not be made. This is similar to any sort of change. For example, with each game balance, some players think a skill is just fine and others believe it to be overpowered. In the end, the devs make a decision based on what is best for the game, as they have done here.

Ultimately, the armor will look different than it does now. It will look sufficiently different from the Tier 3 Cultural Armor to allow each of those sets their unique place in the game world. And those who do not like the new armor will be able to retrieve their gems.

While we fully understand that not everyone will be fully satisfied with the decisions that have been made, we’re not able to offer each player a separate and personally-selected option. It’s not “I’ll keep it” and “I’ll take the new set” and “I want my gems back.” We can do some of that, but not all.

You can contact Customer Support now, or wait to see how you feel about the new armor design, as you desire.

#110 - Feb. 4, 2014, 1:54 p.m.

Hey folks. We are taking care of everyone who is getting in touch to inquire about this. However, the process will take a bit of time. Thank you in advance for your patience — we’ll fulfill requests in the order received. (Please do not submit multiple tickets — that will slow your response!)

Thanks.

#113 - Feb. 4, 2014, 2:08 p.m.

Support is not down. Please try again. We had a momentary time-out that lasted bout 10 minutes but was resolved two hours ago. Should be up and running now. If you cannot access support, please post so I can follow up.

#118 - Feb. 4, 2014, 2:51 p.m.

ShinNakon.9085:

Just curious how long support will take. Sent in a ticket over 2 hours ago with a reply that a senior member was going to look into it.

-and -

ShinNakon.9085:

Just sent in one ticket but this is keeping me from going to WvW or doing anything. I can’t run around looking like I nabbed a piece of fire armor from Elton John.

While we know everyone would like a very rapid response, these requests will take time because there are several possible scenarios involving the armor set and each ticket must be reviewed with care to ensure the agent gives the right response and takes the appropriate action. You would not get a response within 2 hours — there’s nothing alarming about that. I’m sorry if you feel you cannot play right now, but you will be served as soon as possible.

#138 - Feb. 6, 2014, 1:44 p.m.

I think this thread has devolved into a “Why don’t I have my refund” thread and that’s not what’s intended here. Again, please allow time for an agent to kitten what you need and get it to you. And as always, if you have waited three full days without a resolution, you are welcome to post in the Tickets for Review thread. Thanks for understanding.

#144 - Feb. 7, 2014, 6:35 p.m.

I am reopening this thread, but want to ask that everyone please keep in mind that these refunds are taking extra time, so please do not post here to follow-up on a refund request. We will give the promised refund, but please be patient and allow the team time to work through each request.

Thanks a lot for understanding!