Flame Eye Appearance Transmutation bug

#1 - Sept. 14, 2012, 4:22 p.m.

I used a transmutation stone to transmutate appearance of the elementalist starting item flame eye to a level 20 mask but after transmutation the effect no longer shows up!

Basically it looks like I’m not wearing anything which is not what I was after! However this happens only in game. When I am in the character selection screen the flame eye shows up just fine!

I have tried removing and equipping it again. Checking the hide box and unchecking it. Transferring zones. Relogging. Even transmutating from another character. Nothing helps. It no longer shows up.

As I requested before please make an option to spawn new starter item if one is lost. I’d rather not upgrade the head slot item at all if it means the appearance is lost than lose the appearance because transmutation does not work. Now I’m not sure how to get the flame eye back other than by deleting and recreating the character – again. Not something I’m too keen on after spending hours on this one.

Thank you in advance for understanding and fixing the issue.

Jason King

#47 - Nov. 7, 2012, 1:18 p.m.

Transcend.4957:
Would be grateful if someone from ArenaNet could confirm that this is on the list of bugs to be fixed, so we can all look forward to using the elemental Eyes again.

We understand it’s not a top priority bug, but just knowing it will eventually be addressed would mean a lot.

I can do that! We do have a bug on this, but due to other high priority issues we’re working on, we don’t have any estimate on when it will be fixed.

We’re constantly adding items to our bug database, so thank you for the reports and your patience as we work through them!

Jason King

#73 - Feb. 13, 2013, 2:03 p.m.

If you’re still experiencing this, can you provide additional details on exactly which helm you combined your gem with?

We put in a fix for this issue with the 1/28 build, and I personally transmuted my flame eye onto another helm (and it worked fine), so it might just be specific armor pieces that are still causing problems.

Thanks, everyone!