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First Time Offence - 2 Week Ban ?

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Novack.8624
#1 - July 14, 2013, 6:28 p.m.
Blizzard Post

I have tried sending a support ticket and shall try again but as I really want answers I shall try posting the same message here as well ;

To whom it concerns,

Earlier today I was suspended from guild wars 2. I believe I know why but was not in game so did not get an explanation. If correct it is because of offensive language during an argument with another player, the other player contacted me out of game insulting and harassing me and, stupidly, I responded in game so I understand why I received a suspension.

However, by going through the conduct information again, it came to my understanding that for each mark gained on an account you get suspended and each time the suspension is extended.

I have never been suspended in the past, so from my understanding, this is my first mark meaning a shorter suspension which I know the shortest to be 72 hours. So why is it that if this is my first mark (Having never been banned before) I am instantly banned for 2 weeks ?

I understand that my behavior was wrong, I should have kept the argument out of the game and realize I deserve a punishment but this seems to be against the conduct stated on your website and a very steep punishment for a first time offence.

Could I have any explanation as to why I have gone from never being banned to an instant 2 weeks.

Again I apologize for my behavior and would just like some help in understanding the situation.

Also, to anyone else reading this, has anyone else had a 2 week ban for a first time offence . . . Every thread post or comment I have found has stated that the first suspension if 72 hours and escalates. I realize that I was greatly in the wrong and deserve a suspension and even EXPECTED one in hindsight but never expected to login and see a 333 hour ban =/

Has this changed recently without it being stated anywhere ?

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Gaile Gray
#8 - July 15, 2013, 4:18 p.m.
Blizzard Post

I don’t know why you would have been suspended for two weeks. The general suspension is 3 days, but no warning is given, as per the Conduct Breaches and Outcomes document. Most importantly, though, I note that this has been resolved and you logged into the game today, so I assume all is well.

You know, the game logs do show a few rude comments, as you honestly mentioned. We all know that there could be a rare “slip of the tongue” and I’m figuring you’re not at all likely to do that again, so thanks for the self-awareness.