Feedback: Mobile Two-Factor Authentication

#1 - Oct. 10, 2012, 1:59 p.m.
Blizzard Post

Please provide the team with feedback and bug reports for the Beta Mobile Two-Factor Authentication feature in this thread.

  • Please keep your feedback constructive, focused, and specific.
  • Please make your bug reports detailed and specific, focusing on reproduction steps.

For more information about this feature, please read this post by Mike Lewis, the Security Coordinator.

#5 - Oct. 10, 2012, 2:36 p.m.
Blizzard Post

Setting the account name in the QR code to something more readily associated with GW2 is a great idea. I’ll make sure we do that, thanks!

#35 - Oct. 11, 2012, 12:58 p.m.
Blizzard Post

The fix for the QR codes and account names is in the process of being deployed as we speak. It should be active well before the end of the day (PDT).

#39 - Oct. 11, 2012, 3:15 p.m.
Blizzard Post

I can’t think of any reason why guath4win wouldn’t work; if someone is up for giving it a shot, I’d love to know how it turns out!

#54 - Oct. 12, 2012, 4:57 p.m.
Blizzard Post

There is no time limit between scanning the QR code (or manually entering the secret) and entering the first numeric code. The server checks to see if your code is correct at the moment you click Submit.

If this is stuck and not accepting your numeric codes, there is a problem with the clock times someplace. It could be on your device itself, or it could be that our server is out of sync. The first thing to try would be to go into the Google Authenticator app, open the Settings menu, and select Time Correction for Codes, as detailed here.

If that doesn’t help, please do let us know, as we might need to adjust our server’s time window a bit to better align with the rest of the world.

Thanks!

#64 - Oct. 13, 2012, 5:37 a.m.
Blizzard Post

I would really like to see the option to buy a authenticator, as someone who does not see the need for a smart/cell phone I would love to have the option to just buy one for 5-10$.

Anyone else feel this way also?

Aria, I merged your thread with this one as this seems more fitting for your original message.