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Feedback about support

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Randulf.7614
#1 - April 17, 2013, 7:36 a.m.
Blizzard Post

I don’t want to make a huge deal over this, but I request that the team which deal with Support tickets..read the support ticktes in full and not just the subject line. We sent one about a bug concerning lost merits on a guild mission, stating that we had already filled out a bug report and could they help us.

The response from support? To fill out a bug report. It’s great they responded so quickly, but they clearly only read the subject line. I appreciate you can’t have in game GM support like other MMO’s who can sort things there and then, but there is no excuse for not reading a ticket properly before replying either.

thanks

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Gaile Gray
#6 - April 17, 2013, 5:50 p.m.
Blizzard Post

I’m sorry about that response. The agents do read the tickets, but it’s possible to make an error based on the subject line and assumption. If you can give me the 12-digit ticket number, we can use that less-than-sterling response as an opportunity for training.

Thanks.