A close friend got me into GW2 about a year and a half ago, right when the game came out. We’ve spent countless hours playing and we both generally favor ANet’s policies in making the game more enjoyable and in handling its community.
But this evening when my friend went to log on, he found out he had been permanently banned for botting. He doesn’t bot; he doesn’t even know how to bot! We tried to think of what actions he might have taken that could have been mistaken for botting. He spends most of his time in PvP, he doesn’t have any sort of regular farming routine, and one look at his gear will show you that he’s just a casual gamer anyway, so he can easily get all the supplies he needs with little effort. not to mention that cheating is just not in his character!
Now he’s really distressed because all the time he spent in his favorite game may be lost, or at the least inaccessible to him for an indefinite amount of time, and all due to something he hates the idea of and that he did not even do!
So hopefully ArenaNet will get this resolved quickly, but even if they do, I have to ask:
Suppose for a moment he was guilty of botting. What on earth is the reasoning behind banning him permanently on a first offense? Especially if you acknowledge that your system is faulty at finding cheaters? I would understand a warning, or even a 24- to 72-hour ban, but permanent?! That goes way too far.
We would both like to keep supporting your game in the coming months. Please resolve this quickly and fairly!
My friend’s ID is Baughy.6971.
Thank you.
Agents have spent hours, even half a day or more, investigating an appeal that only confirmed that the account was rightfully terminated and not eligible for reinstatement. I’m glad you suggested that the ToS should be taken seriously. Indeed it should!