Falsely Accused - Blue Tracker

#1 - Nov. 5, 2012, 4:21 p.m.

My account was recently banned and I am extremely outraged. I farm in Orr alot since it is the best place I have found to farm. I have reported constantly all the bots in Orr that are so obvious since they all look alike and are naked from dying so much. But evidently since I am a Ranger (like the bots) and use a brown bear (like the bots) I am immediately accused of being a bot. The thing that makes me mad the most is my guild mates all say that all the NAKED RANGER BOTS are still in game NOT BANNED! I spent alot of my hard earned dollars on Collector’s Edition and Official Soundtrack not to mention the hundreds of dollars I have spent in gem store and to be accused of botting really pushed me over the edge. I have reported atleast a hundred bots myself because I dont want them to ruin this game like they ruined other MMO’s. Anet please resolve this and restore my faith in your company.

Ticket 121105-002500

Gaile Gray

#3 - Nov. 5, 2012, 5:35 p.m.

The team will respond to your ticket as soon as possible. The number of false positives is very small, but agents review each situation with care and they will update you as soon as the review is complete. I see from your ticket that you included a lot of good info, so thank you for that — it should help the process.

Gaile Gray

#14 - Nov. 6, 2012, 2:52 p.m.

Boazon.7254:
Account reinstated in less than 24hrs, thank you Arenanet you have restored my faith. Please continue to be vigilant on the TRUE bots in the game.

Thank YOU for posting, Boazon. It’s important for people to know that Support reacts quickly to these issues and does make solid decisions on the few — repeat few — cases of false positives.

I know you may think there are a lot of these issues, but remember that for everyone posting about this in the forum, tens of thousands are playing without interruption. So please have faith and understanding, and contact Support if you need our help.