False ban - Blue Tracker

#1 - Jan. 22, 2014, 10:03 a.m.

“GM Micro (Guild Wars 2 Support)
Jan 22 07:14

Hello ******,

Your Guild Wars 2 account was detected to be involved in the use of one or more disallowed third-party programs. While some programs are used for benign purposes, others are designed to cheat, exploit, or manipulate the game in an unacceptable manner.

The use of the specific program or programs associated with your account was determined to be a breach of the Guild Wars 2 User Agreement and the Rules of Conduct, both of which you accepted when creating your account. As a result of this breach, the account has been terminated.

We have complete confidence in our detection and in our decision to terminate the account. Therefore, we will not accept an appeal in relation to this account termination.

Regards,

GM Micro
Guild Wars 2 Support Team
http://support.guildwars2.com/"

My friend banned because using a bot? first they banned my friend because he was farming the champ on frostgorge sound blackgate and now attending in Gates of Arah event is now bannable? Kindly review this ticket please (request #283065), my friend is innocent we are playing together and we need justice for this..

Gaile Gray

#18 - Jan. 22, 2014, 3:21 p.m.

Astral Projections.7320:
“Our investigation confirms that your account was involved in the violation for which it was cited. However, we are going to extend leniency to you on a one-time basis and we have reinstated your account access, you may rejoin the game now”.

I’ve seen this statement before on previous threads and I admit it’s a puzzling one. Either someone was botting and deserves a ban or they were not and it was a mistaken ban. I’ve never seen an official statement on why they say this so here are my idle speculations, based on snippets of info from reading the forum since launch.

My guess is that Support is not part of ANet. That it’s a separate company that ANet pays to run their support services. If so, this company would have is own policies and lawyers that handle mistakes. So, this statement would appear to be a piece of legalese imposed by the lawyers to reduce the chance of a lawsuit if that company makes a mistake when banning someone. It’s not an independent statement from the person handling your case but a set statement required by the lawyers when closing a case where someone was falsely banned.

Please, don’t speculate, you couldn’t be more mistaken! All of what you’ve said is categorically and unequivocally wrong. I sit at ArenaNet. Many agents sit at ArenaNet. ArenaNet sets all policy, all legal issues are determined by ArenaNet Legal Counsel, not some anonymous third-party-company’s attorneys. And lawyers do not drive our support responses.

Again, please don’t speculate based on “snippets,” or forum involvement, or the casting of bones.

Gaile Gray

#19 - Jan. 22, 2014, 3:24 p.m.

kingpip.8973:
So what we are going to do if our account banned and not violates their rules? My friend appeal and replied to the support because he is innocent on this incident, if he is botting maybe he will forget that account and buy another and start botting again but that is not an issue he is innocent and not violates any rules so he want his account back..

He can discuss this with an agent, but from what it appears in this thread, he was shown leniency and consideration in the first case and chose to breach the rules again a second time, at which the account was permanently closed.

This is not an attempt to sell more games. This is an attempt to enforce our rules, even if we occasionally show generosity in allowing a second chance.