Ticket nr: 130928-001189
Hi,
a few days ago my account got terminated for gold selling.
I know that i never did anything like that.
I opened a ticket on the same day to clear this out and the termination got liftet.
However the support still tells me that my account was involved in a violation and i am desperate to clear that out.
I wrote with the support about it but they keep sending me random pre made texts that are in some cases totally wrong and just confuse me about what the status is.
Here is a approximate overview about the messages i wrote:
1. I opened the ticked that i am innocent.
2. Support says i am guilty but the termination will be liftet on a one time basis
3. I tell the support that i am innocent and seriously want to clear it out.
4. Support told me they wont tell me about their detection methods and the account will stay closed. (I did not ask for any detection methods you are using and the termination allready got lifted)
x. more tries to ask to solve the missunderstanding
So here i am not knowing what the status is.
Obviously the support did at least one error with saying that the account will stay closed even after they opened it 1 day earlier.
Is the fact that they think that i am still guilty also a mistake?
All i can say is that i am 100% certain that i never took part in any gold selling or similar transactions.
And i cant stand that you make a false assertion.
PLEASE!!! Give me any chance to sort out everything.
Like you can read in the tickets i am willing to do anything…
