Fake ArenaNet emails?

#1 - July 10, 2013, 4:31 a.m.
Blizzard Post

For a while now I’ve been getting emails that say my account has been stolen/hacked. The emails come from this email address, [email protected]. It says

Greetings!

It will be ongoing for further investigation by ArenaNet’s employees.

We are concerned about whether your account has been stolen. In order to guarantee the legitimacy of your account, click the link below.
[LINK REDACTED]

Once your account authentication has been completed, we will check your account and let you know what we can do for you.

[i]Need help or have questions about your account? Visit our support site:
[LINK REDACTED]

The Guild Wars 2 Team

When I click the link that would check the legitimacy of my account my anti virus blocks the site for reported web forgery.

This is what the anti virus says

This web page at [LINK REDACTED] has been reported as a web forgery and has been blocked based on your security preferences.

I noticed that, that link is kinda sketchy and different to the one that was in the email.

Recently I got an email from [email protected] that says

Greetings!

It will be ongoing for further investigation by ArenaNet’s employees.

If you wish to not get your account suspended you should immediately verify your account ownership. You must complete the steps below to secure the account and your computer.

STEP 1: ACCOUNT INVESTIGATION

We now provide a secure website for you to verify that you have taken the appropriate steps to secure the account, your computer, and your email address. Please go to this site and follow the instructions:

[LINK REDACTED]

STEP 2: VERIFY YOUR SUBMISSION WAS RECEIVED

We will contact you with further instructions once we have received and processed your submission. If you do not receive a reply within 48 hours of submitting this form, please resend it from the address listed above.

If you ignore this mail your account can and will be closed permanently.

—The ArenaNet Team

When I click the link in this email the page doesn’t load and nothing happens, so I am posting here to maybe get some help to see if these are real emails and what I should do

#3 - July 10, 2013, 1:19 p.m.
Blizzard Post

For a while now I’ve been getting emails that say my account has been stolen/hacked. The emails come from this email address, [email protected]. It says

snip

Those emails are fake, there are multiple threads about them as well as a sticky at the top.
https://forum-en.guildwars2.com/forum/support/account/A-Note-about-Phishing-Emails-1

Please remove those links from your post above as they pose a danger to other players. If you have clicked on any of the links, you should change your password at once to avoid having your account stolen.

This is correct, and an important reminder for anyone: If you get a questionable email, please remove all links before posting.

I will merge this into the existing thread. Please review this thread for more information and samples of actual phishing emails received by Guild Wars 2 players and non-players alike: https://forum-en.guildwars2.com/forum/support/account/A-Note-about-Phishing-Emails-1