faithful customer starting to get very angry

#1 - Sept. 19, 2012, 12:59 p.m.

First it I lose 1 gold over night.. no one hacked me, I was offline.. money simply gone. You cant or wont help me.. wont even find out WHY the money is missing.. then I lose 4 yellows and 4 greens to the mystic forge.. nothing given back. AGAIN no help.. at all and then almost 3 weeks later you close the ticket. Now my game crashes while I was waypointing after finishing a very tough jumping puzzle and getting my first sapphire orb. 20-25 minutes later I finally get to log back in and im half way through the puzzle, no ach for it.. no loot.. so I again finish it after only one more death and oh thanks.. the mushroom by the chest and the chest are already looted and I cannot interact with them. I think MAYBE the orb is in the bank where I sent it…. NOPE! its gone and of course you all refuse to compensate for game flaws. How is this a way to treat your faithful customers?!?!?! You NEED to give items back to those that lose them.. we need every silver right now in the early stages of the game. We deserve this much.

GaileGray

#6 - Sept. 19, 2012, 8:35 p.m.

So you say you’ve lost items again and again. And we’ve told you we cannot spawn items and therefore can’t simply hand over whatever you’ve lost. Even while I know that would be very satisfying from your viewpoint, it would be devastating to the game economy to generate a bunch of replacement items. Too, we cannot see that this is happening, we cannot track where the items are going, and it’s happening way too often to be a game glitch.

I believe that someone has access to your account and is letting you play and then “harvesting” your items. I believe you have a Trojan or a keylogger and that is how the person is accessing your account, even if you change your password.

That’s really the only answer I can give to repeated disappearance of items, especially when we’re not hearing about this from anyone else.

I’m sorry for the situation, but I do believe this is something we cannot address. And I’m glad that you found the items were back in your latest incident.