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"Failed" when buying gems UPDATE

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kerdina.7958
#1 - April 4, 2014, 6:39 p.m.
Blizzard Post

I have submitted a ticket on my issue, but was wondering if anyone else is experiencing problems when buying gems. I have tried different credit cards to buy 8000 gems for $100.00 and each time it gives me a red box with a “Failed”

I have tripled checked all the information to make sure it was correct when typing it in.

I noticed 2 days ago there were some issues on another gem problem.

Ticket number is 512479

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Gaile Gray
#6 - April 10, 2014, 9:23 a.m.
Blizzard Post

I believe this isn’t a situation on our end, as mentioned above. I am glad you were able to purchase gems, but wonder if you’ve contacted your CC company to ask them for assistance? If they tell you to contact us, well then please contact Support and the team will help you. You can read through the Knowledge Base on that link, and you can submit a ticket via the “Ask a Question” tab on that page.