Experience scroll problem

#1 - Aug. 1, 2014, 9:24 a.m.
Blizzard Post

So i have opened my gw2 after some pretty long time and i heard there was an experience scroll which would get me to level 20, i have opene the birthday present on a new character and the scroll was not there, all my friends have it , can u help me with this problem?

#3 - Aug. 1, 2014, 9:53 p.m.
Blizzard Post

This is correct. Please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them. The team should be able to help you.