European Union User Agreement inaccessible

#1 - Dec. 10, 2013, 8:17 a.m.

The European Union version of the User Agreement is inaccessible for no apparent reasons.

Both the link available on the non-EU User Agreement page and a direct link from Google researches redirect me to the non-EU User Agreement. I am connecting from an EU country with an EU provider so there is no reason whatsoever for me being unable to reivew the contract that I signed.

I’d like someone responsable for this to provide some explainations or another reasonable way to contact ArenaNet or NCSOFT Customer Support.

Thank you.

Edit: typo.

CC Danicia

#4 - Jan. 7, 2014, 10:38 p.m.

If you change your language to one of our other supported languages, you can then click on the User Agreement page and see it in French, German, or Spanish.

CC Danicia

#7 - Jan. 8, 2014, 9:59 a.m.

Ah! Now I remember our conversation. We discussed this in a Support Ticket back on December 16th. Here’s the response for you again:

If your browser settings are set for the various languages, you can review them here:

English (United Kingdom) – https://www.guildwars2.com/en-gb/legal/guild-wars-2-user-agreement/
French – https://www.guildwars2.com/fr/legal/guild-wars-2-user-agreement/
German – https://www.guildwars2.com/de/legal/guild-wars-2-user-agreement/
Spanish – https://www.guildwars2.com/es/legal/guild-wars-2-user-agreement/

If you change your browser languages appropriately, you will see the corresponding user agreements. As example, if you are using Chrome, you can go into your settings and allow for English (United Kingdom), French, Spanish, and German. Once you have done that, you will see the appropriate User Agreements.