Error with finalizing the purchase

#3 - Nov. 26, 2013, 4:06 p.m.

Earlorama.8495:

Hello, fellow Guild Wars 2 players.

I wanted to purchase the game for my girlfriend and myself. Everything went smooth for one copy of the game, however I always get “An error occurred finalizing your purchase.” message when I attempt to buy a second copy.

I’ve already submitted a support ticket (#108512), but wanted to know whether this is a common issue and how long does it usually take to resolve things (I’m worried the discount will be gone by the time this gets resolved as it’s been 12hours so far).

As one of our agents just responded to say, the ticket has been escalated to the Payments Team and they’ll review and get you both into the game ASAP.

If this problem was caused by something on our end, I feel sure we will be able to extend the sale price to you. But in fact I believe the issue will be resolved long before the sale ends.

Thanks for your patience.

#6 - Nov. 27, 2013, 6:05 p.m.

Earlorama.8495:

Got the issue resolved. For anyone having the same issue: contact the support. Apparently Anet protects accounts form fraudulent purchases and sometimes this system flags accounts which results in “Finalizing the purchase” issues.

Great support experience though. No automated bot responses or anything of the sort. 10/10, keep it up guys!

Thanks SO much for posting, Earlorama. It’s nice to see your kind words, but even nicer to know your issue was resolved to your satisfaction!