error while trying to log in...

#1 - Sept. 18, 2014, 3:41 p.m.
Blizzard Post

when i try to log in the game crushes and shows this:

—> Crash <—
Exception: c0000005
Memory at address 360a504c could not be read
App: Gw2.exe
Pid: 1004
Cmdline:
BaseAddr: 003A0000
ProgramId: 101
Build: 39135
When: 2014-09-18T20:33:21Z 2014-09-18T23:33:21+03:00
Uptime: 0 days 0:00:12
Flags: 0

please help….

#4 - Sept. 19, 2014, 8:35 p.m.
Blizzard Post

Hi Ulof,

Would you mind sharing your system specs? There’s a number of different reasons why you could be experiencing this issue and unfortunately this is just a small portion of the crash log. You should be able to attach the full report here by clicking “More posting & formatting options…”

In regards to specific system specs, OS, CPU, GPU, and RAM are usually the best place to start, and it’s always good to cover the basics such as trying a simple repair and ensuring your video card drivers are up to date.