Error Code: 45:6:3:2114

#3 - Oct. 23, 2012, 3:13 p.m.

Bloodwolff.9417:

Hi been playing Guild wars 2 for about a week now and yeasterday 22/10/12 my game stopped responding, when I relogged in I got the message about Error Code: 45:6:3:2114, from what I read on the forums Arenanet are extremly slow at fixing any issues and alot of people are loosing their accounts due to this account issue, I hope that if my account isn’t re-enstated soon that Arenanet will issue me with a full refund and a full apology for this poor ethics of customer service, this is totally unacceptable, how do they think this is good publicity to their company and any furture products if their provide such an appulling customer service. How about sorting everyone effected by this breach and put safer and more secure features to protect the victims?

Error 45 indicates that you were in breach of the Rules of Conduct or the User Agreement. I suggest that you await the 72-hour suspension or that you contact Support and ask them for more details. (If you were victimized through the purchase of a used or fraudulently-acquired serial code, then please contact Support.)

I find that generally, once they think about it, players can figure out what they did to earn the “time out.”

#5 - Oct. 23, 2012, 3:53 p.m.

JWolf.4817:

Or it might be that you’re next accused of credit card fraud, like my wife, without ever doing anything wrong.

You can never know. Same Error Code and a week later we’re still waiting for support to clear this thing up.

And sorry Gaile for popping up and commenting on this, but at this point I’m furious about this whole mess this thing has turned out to be.

-SB-

I certainly hope that you understand that neither you nor your wife are being accused of credit card fraud. From my look at the ticket that you submitted, it appears that you purchased a copy of Guild Wars 2 from a non-authorized seller. I believe that the seller acquired the codes from us using fraudulent credit cards and then resold the code to you. WE cannot refund money to you that we did not receive.

Your wife needs to contact the seller and demand a refund, at which time she can purchase a legitimate code and then add it to the account. The account does not need to be started over, the new, legitimate code can be added to resume play.