Error code 11:1001:2:1272

#1 - July 10, 2014, 4:46 a.m.

Hello People!

Can anyone please tell me what this error code means, I purchased GW2 for my daughter and we cannot log in!!!! We just keep getting the gray window saying Build : 35898 and Error Code 11:1001:2:1272

I used my email on original purchase and it went through fine, but I wanted her account to have her email on it so we authenticated it using her email. Now we are unable to start the game, change the password or anything, it’s very frustrating!

Gaile Gray

#7 - July 14, 2014, 3:45 p.m.

Sorry you’re having this issue! Because this seems individual in nature, I really encourage you to submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, which will create a ticket within the support system. If you do not know some of the information requested, leave the field blank. However, there are two drop-down areas that require an answer so be sure to choose from those fields so the ticket is properly submitted. Once you’ve done that, the CS Team should be able to help you.

Before you submit the ticket, you might review the Technical Support Forum for possible updates or remedies to this situation.