Hello,
I’ve just reinstalled Guild Wars 2 yet the client refuses to accept my password. So far I have used my email address connected to my account as the ’account name’ and I am able to log into your site. With some similar difficulty logging in for some reason again to your support section. The client still so far has not accepted my password, stating that it is incorrect. It is correct.
Thank you,
My bad, followed a link I thought would take me to support but instead I’ve found myself in the forums. Didn’t know you had to log in again for the forum. As I’ve stated, no typos. Tried enough, and accepted my password here (logged out plenty to retest). Client however tells me this account isn’t real.
I got the same issue at launch of the game, resolved through support. However, this time support has sent me to the forum’s support topic on a completely different error code (7) when my error is code 11.
I am sorry for that error. We have a few dozen players with Error 7:11 and I imagine the agent simply mis-read your request.
Can you give me your ticket number, please? We clearly need to route it to the correct team for assistance, and if you got a response about error 7:11, that needs to be corrected.
I’m having the same problem.
Whenever someone receives an error code, I tend to believe that person needs to post in the Technical Support Forum, to make sure a TS agent can look at the post. Better still, unless you’re having the exact 7:11:### issue addressed in the Technical Support Forum (for which we do not need tickets), submitting a ticket is the practical step to take for individual issues.
