Error and now diferent server!?

#1 - Oct. 21, 2013, 7:33 a.m.
Blizzard Post

Hello,

Like the title is already saying, while questing an other server I got serveral errors and the guildwars felt out. (i needed the seller for the obsidian shards)

After restarting and relogging I was on a diferent server then i used to be.

I reported it serveral times but I never got any contact whit gm’s or other ppl who are related to this kind of stuff.

I would realy like to go back to my friends on the gandara server. Whitout paying 20 euro on the gems……
i cant realy play the event whit my friends like this (i can quest an other server but not play in the wvw of mad kings labyrinth like this)

help

#3 - Oct. 21, 2013, 1:58 p.m.
Blizzard Post

It’s true that getting an error could be someone else accessing your account and removing you from the game. (Only one connection is possible, and a new connection “overwrites” the previous one.) Also, the fact you were transferred to a different game world seems to point to potential security issues.

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.