Error after logging out?

#1 - July 3, 2014, 12:32 a.m.
Blizzard Post

I don’t know if this is a common issue, and I don’t know if there is already a post about the issue, but for some odd reason I get “A serious error has occurred” message every time I exit Gw2. I don’t know the cause of the issue, and I don’t know if this issue is bad. If it isn’t, well it sure is very annoying. This is the details of the “crash”:

—> Crash <—
Exception: c0000005
Memory at address 6fd3a064 could not be read
App: Gw2.exe
Pid: 2404
Cmdline:
BaseAddr: 00A90000
ProgramId: 101
Build: 35742
Module: EasyHook32.dll
When: 2014-07-03T05:22:51Z 2014-07-03T01:22:51-04:00
Uptime: 0 days 0:00:21
Flags: 0

I am really confused as to why this error message pops up after I exit Gw2, and I am beginning to be very annoyed by this. Again, I don’t know if this “error” is fatal or not, and it’s not much trouble to go through when I exit this error message, but I still want to know if I can get rid of this problem I am having.

#2 - July 3, 2014, 4:27 p.m.
Blizzard Post

Howdy!

Do you use SPEEDbit Video Accelerator by chance? The reason I ask is because the fault module points to “EasyHook32.dll” and if my Googlekittenis still on point, I’d say that’s the issue right there.

There are some applications that have compatibility issues with Guild Wars 2, particularly those with overlay features, and so I’d start out with disabling any possible conflicting background applications, starting with SPEEDbit (if you have it).