I was on an solo-story instance when the game crashed this morning.
Since, i can’t log any character or create a new one, every time, i got the 5:11:3:157:101 error.
I was ablle to log a reroll that was on a capital, but he’s stuck too since i tried to change zone.
P.s. sorry for my bad English, it’s not my mother’s tongue.
Hello all,
I just wanted everyone to be aware that we are currently looking into this issue. I will provide additional information if it becomes available.
Hey all,
I would like to request some diagnostic information from you all.
1. Navigate to your Guild Wars 2 folder.
2. Right-click on “GW2.exe” and select “Create Shortcut.”
3. Right-click on “GW2.exe – Shortcut” and select “Rename.”
4. Rename this file to “Guild Wars 2 Diagnostic.”
5. Right-click on “Guild Wars 2 Diagnostic” and select “Properties.”
6. Locate the “Target” line and add the following to the end “-diag”
Your target line should look like this: C:\Gamse\Guild Wars 2\GW2.exe -diag
7. Click “Ok” to save your changes.
8. Double click “Guild Wars 2 Diagnostic” to start the test.
Once completed, please click “View Results” and save the results to a text file on your desktop. You can than attach them to your post here.
Thanks for the information all. We are looking this over now.
Hey Everyone,
For those of you experiencing error 5 again, please try the following:
1. Locate the file “GW2.exe”
2. Right-click on “GW2.exe” and select “Create Shortcut.”
3. Rename this shortcut to “Guild Wars 2 Port Test.”
4. Right-click on this shortcut and select “Properties.”
5. Edit the “Target” line to include /clientport 80 at the end.
Note: Please make sure /clientport 80 is outside of the quotes
Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”
6. Once completed, click “Ok” to save your changes.
If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.
7. Double click “Guild Wars 2 Port Test” and try connecting again.
Go ahead and try to start the client at this point and let me know if you run into the same issue when trying to log in and play.
Thanks for the update all, we continue to look into this.
Hey all,
We would like to get a better look at everyone’s trace routs so we need to expand the results we are getting from you guys just a bit. If you all can run the following and then upload the corresponding .txt file to this thread please.
1. Click “Start.”
2. Type in “cmd” into the “Search files and folders” bar but do not hit enter
3. Your Start menu should now show the program cmd.exe.
4. Right-click on this program and select “Run as Administrator.”
5. Highlight and copy this: “pathping -w 500 -q 50 -4 206.127.158.1 -n > C:\pingpath.txt” (Without the quotes)
6. Right-click in the DOS window and select “paste” and hit enter.
This command will take about 2-3 minutes to complete. Once completed (the prompt will return to normal), the test results will be saved to your C:\ drive in a file called “Pingpath.txt.” Once you have this file, please attach it to your reply.
I would like to add to this that when running the above command it will appear that it either froze or finished running when it displays “Computing statistics for 212 seconds…” At this point you will need to wait for it to generate all the Trace routes which can take a few minutes to complete.
@lastfatality
It looks like you stopped the test just a tad too early. If you could let it run a little longer it should export all the information we are looking for.
Once again, thanks all and I appreciate everyone’s patience as we continue to look into this issue.
After reviewing the information and ping path reports in this thread it appears that the majority of you are suffering from packet loss. If you are not familiar with this term, it is in reference to the loss of data while in transit from point A (your computer) to point B (our servers).
If you review the Ping Path results, you should see that multiple hops have packet loss throughout the test.
For example, “Hop #11 —- 50/ 50 =100% 46/ 50 = 92% 62.157.249.242“
According to the example, this particular “hop” is suffering about 92% packet loss. This is because 46 out of 50 packets sent were lost in transit.
When your connection has this kind of packet loss you will receive error 5. Not enough data is received within a certain period of time, and therefore, the game client will disconnect you because it thinks you are no longer active.
Because the loss of data is happening prior to reaching our game servers, you will need to contact your Internet Service Provider for assistance. It may also be helpful to provide them with your path pings that clearly show the packet loss.
