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Error 42 when trying to whisper or join party

Forum Avatar
Lagunaza.2781
#1 - Sept. 13, 2012, 1:44 p.m.
Blizzard Post

I can login fine, play fine, however every time i try to whisper a friend or join a party I get the following error message as per the screen shot, it doesnt throw me out the game, i can continue to play. This is very frustrating as i cant chat to anyone. /s works, /m works, just no /w or /p
Also my friends list says everyone is offline when i know they arent.
When i exit the game i get the following error

—> Crash <—
Assertion: !m_transTimeout.Root()
File: ..\..\..\Services\StsInetSocket\StsInetSocket.cpp(1894)
App: Gw2.exe
Pid: 4444
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 15502
When: 2012-09-13T20:30:29Z 2012-09-13T21:30:29+01:00
Uptime: 0 days 0:05:35
Flags: 0

—> System <—
Name: LAGUNAZA-PC
IpAddr:
Processors: 8 [GenuineIntel:6:10:5]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 3128MB/ 6135MB 50%
Paged: 8535MB/12268MB 69%
Virtual: 2355MB/ 4095MB 57%
Load: 49%
CommitTotal: 3732MB
CommitLimit: 12268MB
CommitPeak: 5274MB
SystemCache: 2657MB
HandleCount: 26093
ProcessCount: 75
ThreadCount: 1090

—> Process Memory <—
Private: 1057MB
WorkingSet: 676MB
PeakWorkingSet: 1098MB
PageFaults: 1042137

—> Game Context <—
MapId: 91
Flags: 0×2c1
ElapsedTime: 00:04:47

—> Error Logs <—
om parent bone ‘kneer’, there’s no bone with that name.
Model ‘0×016a52’: Missing anim or fallbacks: off
Model ‘0×054487’: Missing anim or fallbacks: zeropose
Model ‘0×05447a’: Missing anim or fallbacks: zeropose
Texture missing mip chain: 0×064152
Texture missing mip chain: 0×064150
Texture missing mip chain: 0×06414f
Texture missing mip chain: 0×064151
Model ‘0×011d19’: UnlinkModel called on CModel without LinkComponent
42 (0:9001:3922): StsInetSocket: Cli2PortalAuth, transaction timeout {#11}, P+/Group/SetWatch+STS/1.0
Model ‘0×011d19’: UnlinkModel called on CModel without LinkComponent
Texture missing mip chain: 0×064151
Texture missing mip chain: 0×06414f
Texture missing mip chain: 0×064150
Texture missing mip chain: 0×064152
Model ‘0×011d19’: UnlinkModel called on CModel without LinkComponent
Model ‘0×011d19’: UnlinkModel called on CModel without LinkComponent
Model ‘0×03ad19’: Missing anim or fallbacks: wgtrunfidl
Model ‘0×011d19’: UnlinkModel called on CModel without LinkComponent
Model ‘0×03ad25’: Missing anim or fallbacks: wgtrunfidl
Model ‘0×011d19’: UnlinkModel called on CModel without LinkComponent
Model ‘0×011d19’: UnlinkModel called on CModel without LinkComponent
Model ‘0×011d19’: UnlinkModel called on CModel without LinkComponent
Model ‘0×011d19’: UnlinkModel called on CModel without LinkComponent
Model ‘0×011d19’: UnlinkModel called on CModel without LinkComponent
Model ‘0×011d19’: UnlinkModel called on CModel without LinkComponent
Model ‘0×03ad25’: Missing anim or fallbacks: wgtrunfidl
Model ‘0×011d19’: UnlinkModel called on CModel without LinkComponent
Model ‘0×011d19’: UnlinkModel called on CModel without LinkComponent
Model ‘0×011d19’: UnlinkModel called on CModel without LinkComponent
Model ‘0×011d19’: UnlinkModel called on CModel without LinkComponent
Model ‘0×011d19’: UnlinkModel called on CModel without LinkComponent
Model ‘0×011d19’: UnlinkModel called on CModel without LinkComponent
Model ‘0×011d19’: UnlinkModel called on CModel without LinkComponent

Forum Avatar
AshleySegovia
#2 - Sept. 13, 2012, 2:50 p.m.
Blizzard Post

Hi Lagunaza – Could you please attach a Game Advisor report to the thread so we can see why you might be experiencing this issue?

You can download the Game Advisor application by clicking the link below:

http://us.ncsoft.com/gameadvisor/

(Note: you will be automatically prompted to download the application after clicking the link)

Forum Avatar
AshleySegovia
#4 - Sept. 13, 2012, 3:47 p.m.
Blizzard Post

Thanks for the report!

I would like to rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”

Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again. If your issue is not resolved by using MSCONFIG, please generate a new Game Advisor report prior to disabling MSCONFIG. That way, we can see what, if anything wasn’t disabled by these steps.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes.