#2 - Sept. 14, 2012, 10:05 a.m.
I would like to take a look at your setup and connection to get an idea for why you might be experiencing this error and so I’d like to collect a Network Diagnostic report from you. To do so, please follow the steps below:
1. Navigate to your Guild Wars 2 folder.
2. Right-click on “GW2.exe” and select “Create Shortcut.”
3. Right-click on “GW2.exe – Shortcut” and select “Rename.”
4. Rename this file to “Guild Wars 2 Diagnostic.”
5. Right-click on “Guild Wars 2 Diagnostic” and select “Properties.”
6. Locate the “Target” line and add the following to the end “-diag”
Your target line should look like this: C:\Gamse\Guild Wars 2\GW2.exe -diag
7. Click “Ok” to save your changes.
8. Double click “Guild Wars 2 Diagnostic” to start the test.
Once completed, please click “View Results” and save the results to a text file on your desktop. Once saved, please attach that to the thread for review.