Enough is ENOUGH

#3 - Sept. 19, 2012, 11:37 a.m.

Zpiven.8052:

Two times ive been a victim of being suspended due to an unauthorized access form and individual. I sent a ticket and got a mail later that night saying my account was resolved and i could log in again using a new password. Next day when i came home from work i did just that. I logged in on the site and changed my password. When i logged into the game the SAME thing happend again. My account was suspended AGAIN!!! Same night i got another mail saying, this time my account would be fixed and that they have fixed an update. I logged on and it worked great. Wanna thank for fast support though. I sended mails in game to people that i got angry mail from. My account was hacked by an goldspammer and i had to apologise cause of that idiot who hacked me. No biggie though. Today when i logged in a small window came up saying my account was Terminated due to modyfying and tempering with the game, wich i have no clue what that means. First of im married and have a 2 year old at home. I dont have the TIME to take kitten from this game anymore. I want a REFUND now cause i bekittento be treated like this. If you cant keep hackers out of a game after millions of year developing it then its just sad. Im tired of this kitten tbh. Gimme my money back or fix this now!!!!!

I understand your frustration. I only wish that we could make this not happen, but what I’m thinking right now is that somewhere on your system, there’s a keylogger or a Trojan that is transmitting your credentials to an RMT. This is not unheard of — you can pick up a keylogger through email, from visiting a website, from opening a link on the Internet, etc.

You need help resecuring your system, and I believe that our team can give you that help. However, if you prefer to get a refund, the team can help with that. Simply,m as you have done before, contact Support by filing a ticket through the “Ask a Question” tab on that linked page. You may be able simply to update your existing ticket. The team will help you, and again, I’m sorry that you’ve been hassled by the blankety-blank gold sellers.

#8 - Sept. 19, 2012, 12:45 p.m.

Zpiven, I want to help you. I’m not accusing you of anything, I’m simply pointing out what we’ve found to be true, time and time again. The fact that someone is repeatedly compromised points to something giving his/her access information to the hackers. And how that works is that the victim gets malware on his computer and that “feeds” the info, even when changed, straight out to the hacker.

I’m told the best way to be sure you don’t have this nasty malware on your system is to reformat your system. If you’re like me, you really hate to do that, because it takes a lot of time and effort. Still, it may be worthwhile doing that. Alternately, check with our support team and get their recommendations about this.

It’s frustrating — even infuriating — to be victimized, and to be victimized time and again. Your have my sympathy and my hopes that this sorts out for you!