Enforcing pass change at the end of month?

Zepolak.2095

#1 - Feb. 28, 2013, 12:12 p.m.

Well, that wouldn’t be an issue if the server handling password changes wasn’t down I guess.

So that server is down. It keeps telling me ‘you haven’t changed your password lately. At Arenanet, we’ve implemented […]’

You see, the end of the month is the last chance to do the ‘monthly’.

And for someone pretty much un-interested in anything else than PvP (actually RvR), hating anything close to farming (which the dailies are pretty much about), the monthly is the only way to get purple gear (and be optimised, see, the PvP-only focus (oh, remember, the promise not to have to grind to get the best gear, anyway, forget about that))…

Anyway, I understand, no monthly for me. No purple gear anytime soon. (And my motivation fading away, but hey, the real thing will be March RvR Update.) But, please can you tell the team or whoever is responsible for it not to enforce anything that may prevent people to play just before the end of the month ?

Cause, well, in the end, we all know there is kind of a lot of instability out there and usually, some servers goes down when something new is put in place.

Thanks a lot in advance.

Gaile Gray

#2 - Feb. 28, 2013, 12:51 p.m.

The required password change has been going on for a few weeks, now, and warning was given for weeks preceding that. If you need help, please do contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Gaile Gray

#4 - Feb. 28, 2013, 1:50 p.m.

Zepolak.2095:
That’s a good answer, thank you Gaile.

As a matter of fact, considering my password was already unique before the implementation of your new rules, I was merely waiting for the day it will force me to change. It was forethought.

But if that’s actually been live for days and you have some sort of load-balancing to force different people at different times (because I played yesterday), then it’s fine, it’s a good solution and I am merely stroke by bad luck to have it just today.

Although I cannot say I am happy right now (I did 3 dungeons for… Nothing… Yay), let me take the opportunity to thank you and the teams for the very good game – else I wouldn’t have spent that much time on it. Yeah, pretty much stating the obvious.
Good day to you.

sigh * I’m sorry about that! The good news is that Support is answering really quickly, so I think you’ll be in very soon!