Email Verification Link "broken"

#1 - Nov. 16, 2012, 9:15 a.m.

My kid is on the trial version of GW2. Everything is fine except he keeps getting asked to verify his email address.
When we go to the email (it’s authentic from guildwars, I check the address from where the email came from) the link that is provided seems broken and won’t hyperlink to the verificaiton page.
I checked all the email settings and can’t find anything wrong. But that doesnt mean I’m not missing something.

Is there another way I can get the verification to work?
Is the verification only intended for those who actually go and purchase the game? (which we intend to do anyways)
then the link will work?

Thanks for any advice!

MikeLewis

#4 - Nov. 16, 2012, 11:22 a.m.

Can you post the first section of the copied/pasted URL? (i.e. everything up to the .com or whatever)

MikeLewis

#6 - Nov. 16, 2012, 12:38 p.m.

That looks correct… are you able to visit https://account.guildwars2.com/ in your browser?

MikeLewis

#8 - Nov. 16, 2012, 12:43 p.m.

Send me a PM with the full link, I’ll take a look and see if I can sort out what’s going on!

MikeLewis

#10 - Nov. 16, 2012, 1:51 p.m.

The link you sent looks correct to me; have you noticed any other oddities with browsing HTTPS sites or anything along those lines? Unfortunately the best thing I can suggest at this point is to carefully check your system for any software (including unwanted malware) that might be interfering with your web browsing.