Email talkin about Combat tips-is it real or?

#1 - June 25, 2014, 7:03 p.m.
Blizzard Post

I received an email today from: " [email protected] ", talking about combat tips..
In fact I just received another one now as we speak. So that’s twice that I’ve received an email from this address with the same topic.
I’m a little worried though cause I’ve never gotten an email from this address before..

Did anyone else get an email like this?
PLEASE HELP, I’m a lil worried that this is fake ??!!

#3 - June 25, 2014, 7:44 p.m.
Blizzard Post

Sorry about this! This got sent out on accident to a segment of our playerbase that it was not intended for. It was meant to be sent to players who are just now joining us in Guild Wars 2.

Reguarding email security, it is always good practice to be cautious about emails and links. If you aren’t sure about an email or link, you can always inspect the links that are embeded before clicking them.

That being said, there is nothing wrong on a refresher for base game mechanics!

#5 - June 26, 2014, 2:48 a.m.
Blizzard Post

We have halted the sending of this email, but some users will still be getting them due to them being already queued in the batch send system. We intend on solving the issue before sending out any more emails of this nature to players.

#17 - June 26, 2014, 11:26 a.m.
Blizzard Post

To follow up on this, the e-mail wasn’t intended to go out, and certainly not in multiples. I must say I smiled when I saw a comment from someone saying “Three emails about combat? I get the hint, ArenaNet.”

We’re very sorry that an internal test resulted in an external mail that may have caused confusion or concern. That mail legitimately was generated by us, but it was a test and was not intended to land in any mailboxes.

If you got this email and were irritated, please PLEASE don’t mark ArenaNet or NCSOFT as “spam” because that will cause problems in the future if you need to reach us for a support issue. (We found that marking as spam is hard to undo, and it can block inbound ticket responses.) If you get this/these, just click delete (you’re allowed to roll your eyes a bit ) and move on.

We’re looking into the cause of the multiple distributions and again, apologize for the inconvenience!