Email Compromised Need Support

#1 - Nov. 20, 2013, 6:24 p.m.

Email Compromised a while ago. Posted a ticket.

The Ticket # is 74804
Email was compromised on my account . Posted the ticket about 8 days ago and haven’t received a response in 6 days. This has been frustrating as my friends bought the game on the humble store sale and have been waiting for me to start playing.
(This isn’t my account my friend let me use his to post this) (Posted 1 extra ticket to my gmail because i thought I wasn’t receiving messages 90035)

Gaile Gray

#4 - Nov. 21, 2013, 3:35 p.m.

Nachozrock.4097:
Ya I re enabled windows defender and installed AVG. I just need support to change my email.

If you are still contacting support from your old e-mail account, the person who compromised that account can read your mails. Also, Yahoo has known issues with blocking our inbound responses. You might consider creating a whole new ticket from the new e-mail account, but including the old ticket numbers. The team will need to verify you are the account holder, but that’s a good thing — it makes sure things are all on the up-and-up and secure.

Gaile Gray

#6 - Nov. 21, 2013, 7:27 p.m.

Nachozrock.4097:
Ya I created one on my gmail that i made a few days ago 90035

Terrific, that will be good, then. I just didn’t want that nasty hacker to be “watching over your shoulder” on a compromised e-mail account.