email changed without permission of owner

#1 - Sept. 6, 2014, 12:02 p.m.

my mate has got an email saying
Someone has requested to change the e-mail address associated with your Guild Wars account. The next time you log in to your account, please use the new e-mail address.

If you didn’t request this change, please contact the Guild Wars Support Team immediately.

Need help or have questions about your Guild Wars account? Visit our support site: http://support.guildwars2.com/.

Sincerely,

The Guild Wars Support Team HE DID NOT CHANGE THE EMAIL ADDRESS SUPPORT PLEASE HELP HIM

Gaile Gray

#7 - Sept. 8, 2014, 1:03 p.m.

I’ve merged the two threads you created, but you deleted your initial post, so this is probably quite confusing to forum members.

The e-mail that your friend received is the one that we send to the old e-mail address when someone has changed the log-in name (Account Name / E-mail address) to a new one.

This indicates your friend’s account has been compromised and he needs to submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option.