Email Authorization needed every time.

#1 - Oct. 17, 2012, 7:58 a.m.
Blizzard Post

So I originally thought this idea was good, but a few days after it came out it has just been annoying me.

So when I first authorized it it told me my city (which was correct) and I clicked “Remember” and continued. However, the next time I log in, it comes up with waiting for authorization every time, and I have to do the same steps every time, even though I am clicking the “remember” box.

It’s also worrying as a few times it’s told me I’m in a completely different location (one of which was halfway across the country). This has happened 2 or 3 times which is quite worrying as someone from that location could easily hack into my account.

So this email Authorization is happening every time and it’s quite fustrating having to head onto my emails every time to play the game.

Any help?
Thanks.

EDIT: I also have to do email Authorization every time I come on the forums as well, which annoys me further.

#3 - Oct. 17, 2012, 10:41 a.m.
Blizzard Post

I’m sorry that you’re experiencing this inconvenience. The answer may be the large pool of IP addresses used by your Internet Service Provider (as mentioned in the forum post above). So where in the past IP locations generally appeared nearby, they seem to be spreading out a bit and someone in Chicago may see “an access attempt” (by them ) in Florida. A player in the UK was getting IPs that were listed as being 400 miles distant from him, and yet they were all legitimate, and all reflected his own legitimate access attempts.

If this is a considerable inconvenience, I think it would be helpful to gather information about your particular situation. Consider filing a ticket and provide:

  • The name of your ISP
  • Your location
  • Various IP addresses that you are asked to validate

Alternately, have you considered using Mobile Two-Factor Authentication, instead?